At Villa Sasoon, protecting your privacy and the confidentiality of your personal information is important. Villa Sasoon is subject to the Australian National Privacy Principals ("NPPs") under the Privacy Act 1988 (Cth). The following Privacy Policy explains how Villa Sasoon manages and protects the privacy of your personal information under the NPPs.

What is personal information?
Personal information is any information or an opinion, whether true or not, which identifies you. When personal information concerns certain matters it is considered sensitive information. Sensitive information is information or opinion about your:

• racial or ethnic origin;
• political opinions;
• membership of a political association;
• religious beliefs, affiliations or philosophical beliefs;
• membership of a professional or trade association or membership of a trade union;
• sexual preferences or practices;
• criminal record;
• health or disability.

How Villa Sasoon collects your personal information
Generally, Villa Sasoon will collect personal information directly from you, when you deal with Villa Sasoon by telephone, letter, fax or email. Villa Sasoon usually collects information such as your name, address, contact number and email address. Sometimes Villa Sasoon also collects sensitive information about you. Villa Sasoon only collects sensitive information with your consent. On occasions Villa Sasoon will collect personal information about you from someone else. For example, Villa Sasoon may collect personal information from:

• a company for whom you work;
• other organisations with whom you have any dealings. If Villa Sasoon collects personal information about you from someone else, Villa Sasoon will take reasonable steps to ensure you are aware of why the information is collected, how it will be used and to whom it will be disclosed.

How Villa Sasoon uses your personal information
Villa Sasoon uses personal information for the primary purpose for which it was collected, or for secondary purposes which are related to the primary purpose. Generally, Villa Sasoon uses personal information for the following purposes:

• to provide products or services that have been requested;
• to assist in the management and improvement of products and services, including analysis of future client needs;
• to communicate with you;
• to undertake marketing activities.

What happens if you don't provide personal information
If you do not provide the personal information Villa Sasoon requests, Villa Sasoon may not be able to provide you with relevant products or services.

Villa Sasoon may disclose your personal information
Villa Sasoon may disclose your personal information for the purpose which was either specified or reasonably apparent at the time when the information was collected. Depending on the circumstances, Villa Sasoon may disclose personal information to:

• our service providers and specialist advisers;
• our insurers;
• any person with a lawful entitlement to obtain the information.

If Villa Sasoon engages a third party contractor to perform services which involves handling personal information Villa Sasoon requires the contractor to comply with the National Privacy Principles. Villa Sasoon also takes reasonable steps to prohibit the contractor from using personal information except for the purposes for which it was supplied.

Accuracy of your personal information
If Villa Sasoon has accurate personal information about you, it enables Villa Sasoon to provide you with the best possible service.

Villa Sasoon takes reasonable steps to ensure that the personal information Villa Sasoon collects, uses and discloses is accurate, complete and up to date.

Please contact Villa Sasoon as soon as possible if you find that the personal information Villa Sasoon holds about you is inaccurate, incomplete or out of date. Villa Sasoon will take reasonable steps to ensure your personal information is corrected.

Security of your personal information
Villa Sasoon protects your personal information from loss, misuse, modification and disclosure. Villa Sasoon uses industry standard safeguards to ensure the security of your personal information through physical, electronic and managerial procedures. For example:

• security monitoring of premises;
• code only access and alarm systems to prevent outside access to your personal information;
• internal policies in relation to secure computer use.

When Villa Sasoon no longer requires your personal information Villa Sasoon securely destroys the information and deletes it from its systems.

Access to your personal information
You may request access to any of the personal information Villa Sasoon holds about you. Villa Sasoon will, on written request, provide you with access to the personal information Villa Sasoon hold about you, unless there is an exemption which applies under the Privacy Act .

Your request for access will be dealt with in a reasonable time. Villa Sasoon may charge you a fee to cover the reasonable cost of retrieval and the supply of the information to you.

If Villa Sasoon refuses your request for access, it will provide you with reasons for the refusal.

Transferring your personal information overseas
Villa Sasoon does not transfer your personal information overseas unless Villa Sasoon is authorised by law to do so or you have consented to it as part of the products and services Villa Sasoon provides to you.

Villa Sasoon will respond to your query or complaint as soon as possible.

Villa Sasoon reserves the right to change this Privacy Policy at any time. Villa Sasoon will notify any changes by posting an updated version of the Privacy Policy on the Villa Sasoon website at www.villasasoon.com.